Privacy Policy
How HyperIQUltraverse collects, uses, and protects your personal information in accordance with Taiwan's Personal Data Protection Act
Effective Date: January 15, 2025Introduction and Scope
At HyperIQUltraverse, we take your privacy seriously. This policy explains how we handle your personal information when you use our educational services, visit our website, or interact with our learning programs. We operate under Taiwan's Personal Data Protection Act and maintain strict standards for data protection.
This privacy policy applies to all users of hyperiqultraverse.org and participants in our educational programs, regardless of location.
We believe in transparency. If something isn't clear or you want more details about any section, reach out to us directly. Your understanding of how we handle your data matters to us.
Information We Collect
Personal Information You Provide
When you sign up for our programs or contact us, we collect information you voluntarily share:
- Name, email address, and phone number for program enrollment
- Educational background and experience level for course placement
- Payment information processed through secure third-party providers
- Project submissions and assignment work for evaluation purposes
- Communication preferences and feedback about our services
Technical Information
Our website automatically collects certain technical data to improve your experience:
| Data Type | Purpose | Retention Period |
|---|---|---|
| IP addresses and location data | Security and regional content delivery | 90 days |
| Browser and device information | Website optimization and compatibility | 2 years |
| Page views and click patterns | Content improvement and user experience | 1 year |
How We Use Your Information
Primary Uses
We use your personal information primarily to deliver our educational services effectively. This includes course delivery, progress tracking, and providing personalized learning support.
Educational Services
Your information helps us provide quality education tailored to your needs. We analyze learning patterns to improve our curriculum and match you with appropriate difficulty levels. Progress tracking allows us to offer targeted support when students need extra help.
Communication and Support
- Sending course updates, schedule changes, and important announcements
- Responding to questions about programs, technical issues, or enrollment
- Providing feedback on assignments and project submissions
- Sharing relevant industry insights and learning resources
Service Improvement
We analyze usage patterns and feedback to enhance our programs. This might involve adjusting course content, improving our learning platform, or developing new educational materials based on student needs.
Information Sharing and Disclosure
We don't sell your personal information to third parties. Period. However, there are specific situations where we may share your data:
Service Providers
We work with trusted partners who help us deliver our educational services. These include payment processors, email communication platforms, and learning management system providers. All service providers must meet our privacy standards and are contractually bound to protect your information.
Legal Requirements
We may disclose information when required by Taiwan law, court orders, or to protect the rights and safety of our students and staff. We'll notify affected users whenever legally possible.
Student project work may be shared anonymously for educational purposes, such as creating learning examples or showcasing program outcomes. We always remove identifying information first.
Your Rights and Choices
Under Taiwan's Personal Data Protection Act, you have several important rights regarding your personal information:
Access and Correction
You can request to see what personal information we have about you and ask us to correct any inaccuracies. Most profile information can be updated directly through your student account, but we're happy to help with any changes you can't make yourself.
Data Deletion
You can request deletion of your personal information, though we may need to retain certain records for legal compliance or legitimate educational purposes. For example, we keep academic transcripts and certificates as official educational records.
Communication Preferences
- Opt out of marketing emails while staying enrolled in courses
- Choose how we contact you about program updates and announcements
- Control whether your project work can be used for educational examples
- Request paper copies of digital communications when needed
Data Security and Protection
We implement multiple layers of security to protect your information. Our approach combines technical safeguards, administrative controls, and physical security measures.
Technical Safeguards
All data transmission uses SSL encryption, and we store sensitive information in encrypted databases. Our systems undergo regular security audits and vulnerability assessments.
Access Controls
Only authorized staff members can access student information, and access is limited to what's necessary for their specific role. We maintain detailed access logs and conduct regular reviews of user permissions.
Incident Response
In the unlikely event of a data breach, we have procedures in place to respond quickly, assess the impact, and notify affected individuals as required by Taiwan law. We'll provide clear information about what happened and what steps we're taking to address the situation.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services or meet legal requirements. Different types of data have different retention periods:
| Information Type | Retention Period | Reason |
|---|---|---|
| Student enrollment records | 7 years after program completion | Educational record keeping requirements |
| Assignment submissions and grades | 5 years after program completion | Academic integrity and transcript verification |
| Marketing communication data | Until you opt out or 3 years of inactivity | Relevant program updates and opportunities |
| Technical logs and analytics | 1-2 years depending on data type | Security monitoring and service improvement |
When we delete your information, we use secure deletion methods to ensure it cannot be recovered. For physical records, we use certified document destruction services.
International Data Transfers
While our primary operations are based in Taiwan, some of our service providers may process data in other countries. When this happens, we ensure appropriate safeguards are in place to protect your information according to Taiwan's data protection standards.
Cloud Services and Storage
We use reputable cloud service providers that maintain high security standards and comply with international data protection frameworks. All providers must demonstrate adequate protection measures for personal data.
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify current students and users through email and prominently display the updates on our website.
Policy updates take effect 30 days after notification, giving you time to review changes and contact us with any questions or concerns.
Privacy Questions and Contact
Have questions about how we handle your personal information? Need to exercise your privacy rights or update your preferences? We're here to help.
Email: info@hyperiqultraverse.org
Phone: +88633600899
Address: 640, Taiwan, Yunlin County, Douliu City, Minsheng S Rd, 21號1樓
For privacy-related requests, please include "Privacy Request" in your email subject line. We'll respond within 30 days as required by Taiwan's Personal Data Protection Act.